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Blakainey12's avatar
Blakainey12
Rising Newcomer
8 months ago

SMS authenticator not working

So basically, I try to do 2fa to log in to my other EA account, but for some reason, it says  Your request cannot be completed. Service limitations apply for sms, and i can't verify via email because...
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Jixxah720's avatar
Jixxah720
Seasoned Newcomer
8 months ago

Also experiencing issues with receiving 2FA codes for past couple of months. Email codes take over 30 minutes to arrive (if at all), and SMS codes fail entirely, displaying the error: 'Your request cannot be completed. Service limitations apply.' 

This frustrating experience needs urgent resolution, especially with BF6 on the horizon. 

EA_cuervo​ 

 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

Jixxah720​ I'm sorry to hear that. 

If you need any assistance accessing your account or making any changes, please do not hesitate to contact EA Help Support. They should be able to help you with the verification codes and update the two-factor authentication method used to receive them. As you're experiencing delays in receiving the codes, you can set up the authenticator app. For more information, please see: https://help.ea.com/en/help/account/ea-two-factor-authentication/  

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