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sorendansker's avatar
sorendansker
Seasoned Newcomer
29 days ago

How am I supposed to contact support?

Hi. It's been mentally draining me for hours. I am unable to find any link or anything towards getting my account unlinked from steam. I literally have 2 accounts. One account is linked to steam and I need to unlink it or change e-mail address, which I am unable to do so, as I have no longer access to that e-mail address associated with the account where Steam is linked with.

 

The whole process and possibilities are terrible. No support, no live chat, no ticket support, just useless links and tips.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hi there. You'll need to open a case with an advisor. That can be done by using the 'Contact us' button at the bottom of this page. Thanks!

  • sorendansker's avatar
    sorendansker
    Seasoned Newcomer
    29 days ago

    I am unable to unlink my account. I cannot pass the verification of your system. I literally sync with my Steam while playing Star Wars game and I am unable to fix it? What is this system?

  • sorendansker's avatar
    sorendansker
    Seasoned Newcomer
    29 days ago

    How can a person not be the owner, when you get automatically signed-in to the EA app with the account associated with Steam?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    29 days ago

    I'm sorry to say, we cannot help with account related issues over the EA Forums. You'll need to open a case with an advisor for assistance with this.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Please go to this page and scroll to the bottom. Click on the 'Contact us' button. Type in a short description of your issue. Most likely, it'll suggest an article. Choose 'yes' when it asks you if that's correct. You should then get the article along with options to contact support.

  • sorendansker's avatar
    sorendansker
    Seasoned Newcomer
    16 days ago

    The system is not well-designed. The support system is a vicious circle with no end.

    How is a person not able to verify his credibility, when you are unable to play a game without being logged-in to your EA account by launching the game on Steam. Basically, when I launch the game I am automatically connected to the EA account linked with my Steam. I can manage the account on website, but I am unable to do anything as I lost access to the e-mail address associated with the EA account. Yet, it's still not enough. How is it possible that you cannot verify yourself WHEN YOU ACTUALLY play the game on STEAM that is LINKED to that account? Logic and common sense definitely passed by and has gone to the interstellar, cause that's what I think of EA Support scripted help.

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