So basically, I try to do 2fa to log in to my other EA account, but for some reason, it says Your request cannot be completed. Service limitations apply for sms, and i can't verify via email because the email it's set up with it and has been deleted. what do I do
I also experiencing this issue, i use sms verification because my email address was changed by stranger or hacker, i already contact EA Help but nothing to do untill now. How was i do for this problem? i can't access my EA account, can you fix this or contact me?
Community ManagerJixxah720 I'm sorry to hear that.
If you need any assistance accessing your account or making any changes, please do not hesitate to contact EA Help Support. They should be able to help you with the verification codes and update the two-factor authentication method used to receive them. As you're experiencing delays in receiving the codes, you can set up the authenticator app. For more information, please see: https://help.ea.com/en/help/account/ea-two-factor-authentication/
Also experiencing issues with receiving 2FA codes for past couple of months. Email codes take over 30 minutes to arrive (if at all), and SMS codes fail entirely, displaying the error: 'Your request cannot be completed. Service limitations apply.'
This frustrating experience needs urgent resolution, especially with BF6 on the horizon.
Community ManagerHey Blakainey12,
If you're unable to make changes or update your account, please contact EA Help Support for further assistance:
