Forum Discussion

BONGHITTER5544's avatar
23 hours ago
Solved

Some one is used my ea account

Someone is using my ea account and I can't get there email off my profile.

  • Hey BONGHITTER5544​,

    Sorry to hear that someone else is using your EA account. If you haven't already done so, please go complete as many of the security steps on this page as you can to help secure and get your account back under your control. 

    If the email address registered to the EA account has been replaced with one you don't recognize, you'll want to reach out to our support team so they can work with you to update those account details to reflect your information, along with recovering the account if needed. An advisor will need to verify a few account details before proceeding to know it's you. 

    Let us know how it goes, thanks! 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    Hey BONGHITTER5544​,

    Sorry to hear that someone else is using your EA account. If you haven't already done so, please go complete as many of the security steps on this page as you can to help secure and get your account back under your control. 

    If the email address registered to the EA account has been replaced with one you don't recognize, you'll want to reach out to our support team so they can work with you to update those account details to reflect your information, along with recovering the account if needed. An advisor will need to verify a few account details before proceeding to know it's you. 

    Let us know how it goes, thanks!