Forum Discussion

Cardborde's avatar
Cardborde
Rising Newcomer
13 days ago
Solved

Steam linked to unknown EA account

I have the same issue and EA support could not help, they said they need information on the EA account that is linked to my steam. I could only give them the partially censored email that I got from ...
account linking
  • EA_Lanna's avatar
    EA_Lanna
    7 days ago

    Hi Cardborde​,

    Thank you for sharing your situation, and I’m sorry you’re running into this issue. I've moved your post into its own thread so we can focus on you and avoid mixing the issues together.

    I appreciate you following the advice I shared with the other OP and reaching out to support. However, if the EA account linked to your Steam isn’t yours or you don’t recognize the email address, the support team's hands are tied. Our support team is only able to assist the owner of the EA account, as verifying account ownership is required before any changes can be made to an EA account.

    I’m sorry. This is a tough situation, and I wish there was more we could do from our side. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
7 days ago

Hi Cardborde​,

Thank you for sharing your situation, and I’m sorry you’re running into this issue. I've moved your post into its own thread so we can focus on you and avoid mixing the issues together.

I appreciate you following the advice I shared with the other OP and reaching out to support. However, if the EA account linked to your Steam isn’t yours or you don’t recognize the email address, the support team's hands are tied. Our support team is only able to assist the owner of the EA account, as verifying account ownership is required before any changes can be made to an EA account.

I’m sorry. This is a tough situation, and I wish there was more we could do from our side. 

- EA_Lanna

evilgoldengiant's avatar
evilgoldengiant
Seasoned Newcomer
3 days ago

So when the owner of an EA account is  a CRIMINAL who stole someone's steam account, your hands are tied?

That is unacceptable.  YOU tied your hands. YOU decided, as a company, to create this broken account linking system that permanently and irrecoverably associates a steam account with a hacker's EA account, long after the steam account has been recovered. There is nothing stopping you, as a company, from implementing an unlink feature for this except your own choices.

I don't want you to change the hacker's EA account. I just want you to let me attach MY EA account to MY  steam account.  That's not "your hands are tied," that's poor system design.

 

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