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mazza223_78's avatar
mazza223_78
Newcomer
16 hours ago

Steam recovered, wrong EA account still linked

Hey everyone,

I'm honestly posting here because I don't know what else to do.

A few years ago, my Steam account got hacked while I wasn't really playing games anymore. During that time, whoever had access to my Steam account linked their own EA account to it.

I eventually recovered my Steam account through Steam Support, so I'm 100% the rightful owner again. The problem is that my Steam account is still linked to the hacker's EA account, and because of that I can't link my own EA account.

I've been going back and forth with EA Support for over a week now, and it feels like I'm just getting the same copy-paste replies.

First they told me to contact Steam so they could confirm I was the owner of the Steam account. I did that, got the confirmation from Steam, sent everything to EA... and nothing happened.

Then they told me to wait because they couldn't make any changes at the moment. So I waited two weeks, contacted them again, and... same answer.

Today I'm still being told to wait because they "can't make changes to an EA account that isn't mine."

The thing is... I'm not asking for access to that EA account. I don't care about it. I just want the unauthorized link between my Steam account and the hacker's EA account to be removed so I can finally link my own EA account.

To make things even stranger, I installed FC 26 Showcase yesterday and when it tried to connect through Steam, EA's servers were apparently unavailable. It made me wonder if the EA account linked to my Steam has been banned or even deleted.

Has anyone actually managed to solve a situation like this? Is there another department I should contact, or am I just stuck getting the same automated replies forever?

I'd really appreciate any advice because at this point I'm completely out of ideas.

account info
account linking

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    Hi mazza223_78​,

    I’m sorry you’ve been going in circles with this, especially after recovering your Steam account and already providing the ownership confirmation requested from Steam Support.

    Unfortunately, we don’t have access to account details or the ability to remove account links from the forums. Since your Steam account is linked to an EA Account you don’t recognize or control, the issue will still need to be reviewed by the EA Support team.

    This guide covers linking issues and the available recovery or unlinking options:
    Link to an EA Account

    Please be careful not to unlink or relink anything else unless support specifically advises you to, as changing the linked EA Account can affect game progress and content.

    If the options in the guide don’t work because you can’t access the linked EA Account, scroll to the bottom of the page and select Contact us. When submitting the case, make it clear that your Steam account was compromised, has since been recovered, and is still connected to an unauthorized EA Account.

    I’m sorry there isn’t a way for us to resolve the link directly here, but I hope our support team can take another look and help you regain control of the connection.

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