Steam Sync Problem Over a year.
- 7 days ago
Hello there, I completely understand your frustration. It is incredibly disheartening to recover your Steam account only to find an unfamiliar EA account linked to it.
EA Support can only unlink a Steam account if they can first verify ownership of the linked EA account. Even though you can fully prove ownership of your Steam account. Because of this, support cannot bypass security checks to manually unlink them for you.
If there is any chance that EA account belongs to an old email of yours, the best step is to try to recover access to that email so you can log in and manage the link. Otherwise, you will need to reach out to EA Support specifically to see if you can verify ownership of that EA account.
I know this is not the easy fix you were hoping for, but these security boundaries are in place to protect all player accounts.