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JFHUAYUEFGUE's avatar
JFHUAYUEFGUE
Seasoned Newcomer
1 day ago

Suddenly Banned. Help unban me!

Dear EA staff, if you see this message, I want to say that I was banned for no reason yesterday after playing the game several times at an internet cafe. I'm very frustrated and can't contact the re...
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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
9 hours ago

Hi JFHUAYUEFGUE​,

I spotted your post mixed in with a different thread topic, so I've popped your post over here, into its own thread. This helps us keep both conversations on topic and makes sure the replies stay relevant to what each person is asking. 🙂 

So, onto what you're asking:

JFHUAYUEFGUE wrote:

I was banned for no reason yesterday after playing the game several times at an internet cafe. I'm very frustrated and can't contact the relevant staff.

I'm so sorry to hear that. You mentioned not being able to connect to the right staff. Could you share what you've tried so far? Did you follow the steps in our EA Help guide to send in a ban appeal to our Terms of Service team? 

JFHUAYUEFGUE wrote:

This game accompanied me through four years of university, and I don't want to lose it.

I totally get that! If there's been a mix-up with the ban, our Terms of Service team's investigation of your appeal will show that, and they'll help you from there. 

- EA_Lanna

  • JFHUAYUEFGUE's avatar
    JFHUAYUEFGUE
    Seasoned Newcomer
    5 hours ago

    EA_Lanna​ 

    Thank you for your reply. I appealed twice, but the response I received was that your team still believes I cheated. I am very disappointed.

     

    During my initial login, due to a malfunction in my game accelerator, I was disconnected twice during matchmaking, which may have affected the system's judgment. Afterwards, I switched to another accelerator without completely exiting the game, which may also have led to the system misjudging my account behavior.

     

    When my account was banned, I was playing the game in an internet cafe, a high-risk public place. This public computer may have been used by other players who violated the rules before, and the device's hardware ID was flagged, causing my account to be implicated.

     

    I have always abided by the game rules and have never used any illegal third-party software. I earnestly request your team to conduct a manual review of my account and lift the ban.

     

    Thank you for your attention and processing.

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