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PenquinGG's avatar
PenquinGG
Newcomer
24 hours ago

Support Case Communication

I received an email back from a support case and they asked for more information. Well, I went to go reply to the email and I got a bounceback email saying their mailbox is full. So I log in to EA Cases and click on the case, but I don't see their response in there. It doesn't look like we're able to communicate through the case on their own website. My only option is the Resume Case and then it wants me to give a new description - which feels like it's just overriding whatever I originally typed. Am I doing something wrong?

ea help

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hey there, if you can't resume your current case, you can create a new one and quote the previous case. The advisor who gets your new case will then have the previous case number to reference and continue the assistance from there. Depending on the topic that you're selecting when creating a new case, you can also contact them via chat. 

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