Support Page "Loop": Unable to Continue Case
My case's status is "Waiting on Player". I go to the case and press "Resume Case", but it sends me to an FAQ article page instead of letting me resume the case. I checked my email for any communicati...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi TheSonAlleyShop,
Sorry to hear the EA Help site's acting up for you. It might just need some troubleshooting. Could you try the following steps please:
- If you are on mobile, switch to PC to submit the ticket or vice versa
- Clear the browsers cache and cookies, fully close all browser windows and then try again
- Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
- It's no harm trying a clean boot to see if you see the same issue after either: https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/
- EA_Lanna
I have these exact same issues and trying these suggested steps don't help at all. How do I get access to support?
