Forum Discussion

TheSonAlleyShop's avatar
TheSonAlleyShop
Seasoned Newcomer
5 months ago

Support Page "Loop": Unable to Continue Case

My case's status is "Waiting on Player". I go to the case and press "Resume Case", but it sends me to an FAQ article page instead of letting me resume the case. I checked my email for any communicati...
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ea help
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 months ago

Hi TheSonAlleyShop,

Sorry to hear the EA Help site's acting up for you. It might just need some troubleshooting. Could you try the following steps please: 

  • If you are on mobile, switch to PC to submit the ticket or vice versa
  • Clear the browsers cache and cookies, fully close all browser windows and then try again
  • Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
  • It's no harm trying a clean boot to see if you see the same issue after either:  https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/

- EA_Lanna

Dragonrunny's avatar
Dragonrunny
Newcomer
3 months ago

I have these exact same issues and trying these suggested steps don't help at all. How do I get access to support?

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