Community ManagerAn advisor will verify by asking some questions about the account's history since chances are good they don't have access to the email any longer.
That is exciting news for them it sounds like. It makes me happy that it sounds like EA tries to help people in that regard. I know many companies will not, including the one I work for. It is just the worst thing to have to tell someone they've lost their account, and even worse when I see multiple contacts and advisors just don't do their jobs because they don't want a bad review or to get yelled at. Even when people are mad I find they still appreciate not being yanked around. Thank you for educating us about this :)
Community ManagerYou're very welcome. We want to do all we can to get people back into their accounts.
