That is exciting news for them it sounds like. It makes me happy that it sounds like EA tries to help people in that regard. I know many companies will not, including the one I work for. It is just the worst thing to have to tell someone they've lost their account, and even worse when I see multiple contacts and advisors just don't do their jobs because they don't want a bad review or to get yelled at. Even when people are mad I find they still appreciate not being yanked around. Thank you for educating us about this :)
Community ManagerYou're very welcome. We want to do all we can to get people back into their accounts.
