yes i do have another email to correspond with the support team
Community ManagerHi BOBBYONONE,
Good, ok. Use the other email to log into the EA Help site for now. That should help you move on from the login stage with the chatbot.
Once you're chatting with a support agent, you'll be able to share the email on the account you need help with, and they'll do their best to help you recover the account and update the account information from there.
- EA_Lanna
i tried this five times already its safe to say im not getting the account back because whatever information they have clearly i dont have it,i tried to provide all the information i have correctly but they kept saying some of it is incorrect so yea.
Community ManagerHi BOBBYONONE,
i tried this five times already
Could you be a bit more specific, as I'm not sure I understand? What exactly have you tried already? Using another email to log into the site?
i tried to provide all the information i have correctly but they kept saying some of it is incorrect
Apologies if I'm getting mixed up here. Based on this, it sounds like you have been able to reconnect with them. So you're not getting stuck in a login loop?
- EA_Lanna
no i just gave up
Community Manager
Community Admin
