Forum Discussion

Singerstar9's avatar
Singerstar9
Rising Newcomer
2 months ago

Two factor authentication

I never enabled two factor authentication and now it is requiring me to verify my account with a code for every log in. Every time I click send code, it doesn't send. I am trying to log into my accou...
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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 months ago

Hey there, 

If you're not getting codes to your email address, try resending the code. If that doesn’t work, make sure:

  • your inbox isn’t full
  • you’ve checked the spam folder
  • you or your service provider haven’t blocked us
  • you’re logged in to the right EA Account.
  • If you’re logged in to a different EA Account, your codes might go to the wrong email.
  • Keep your EA Account email address up to date so you can always get your codes.

If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

Let us know if you have any questions.

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