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ssandylion's avatar
ssandylion
Seasoned Newcomer
9 months ago
Solved

Unable to access email account

So I have all my games and codes redeemed to an old yahoo email that has been deactivated since the longest. Ive tried to chat to a ea support person and they INSIST that the original email is necessary. Ive tried to recover the email but unfortunately it has been deactivated for too long. Has anyone has a similar issue and been able to gain access to their games again? I have the physical games and everything and about 10 games I just feel like ive spent hundreds of dollars for them not to work anymore

  • Hey ssandylion​ we are not able to assist with any account issues here on AHQ.

    If our team has not been able to assist then I'm sorry to say but there would be nothing we can do.

    Best thing we can suggest is to gather as much info as possible and speak with the team again.

    Darko

14 Replies

  • LiquidLeech's avatar
    LiquidLeech
    Seasoned Newcomer
    9 months ago

    Love that this is marked as a solution when it’s nothing but shrugging shoulders. EA needs to fix this issue

  • PoppySquirmy's avatar
    PoppySquirmy
    Seasoned Newcomer
    9 months ago

    Absolutely ridiculous. I'm having the same issue, and this seems like such a simple fix. Allow me to unlink the account! WTF

  • So i know my old e-mail and password that FC 26 is linked with but the game requires verification to log in to online features and that i can not do because that e-mail has been deleted 9 years ago and google wont let me recover it.

    Can you do something about this support?

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