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yamadatarou1113's avatar
yamadatarou1113
New Novice
5 months ago

Unable to Create a Case via EA Help Contact Form (Account Recovery)

Dear EA Support Team, I hope this forums finds you well. I am reaching out regarding a critical issue with the EA Help customer care form (https://www.google.com/search?q=https://help.ea.com/en/cus...
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  • yamadatarou1113's avatar
    yamadatarou1113
    New Novice
    5 months ago

    Thank you very much for your reply.

    What you've said is correct.

    My Apex legends account was suspended on 9/25, and I have been continuously trying to appeal the decision since then.

    I tried the method suggested on another forum, which was to file an appeal as a guest user, but I was told that it can only be handled through the banned account itself.

  • yamadatarou1113's avatar
    yamadatarou1113
    New Novice
    4 months ago

    Hi EA_Darko,

    Just checking in on this. I have answered your question in my previous post.
    Please let me know if you need any more information from my side.

    Thanks,

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