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basspejs's avatar
basspejs
Rising Newcomer
2 days ago

Unable to Resume Support Chat Case

EA_LunardustCat​ Hi I'm having a problem with a case, I logged in, created a case chosen Chat option, but noone answered for long time so I closed browse, assuming I'll get notification when the answer comes. Then I sate that the status of the case is Player unavailable and I opened case from mail, now I can't resume the case case it is saying that case is open in different session. I tried to open new case but now I have no option for chat with support. Can you help?

ea help

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Hi there,

    I’ve split your reply into a new thread to avoid necroposting, as the matter described in the old thread may not be exactly the same as yours.

    Please try restarting your device, then clear your browser cache and cookies before attempting to resume your case.

    Also, please avoid creating duplicate cases, as duplicate cases may trigger the system to automatically close your case.

    Thanks!

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