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BigOlDoints666's avatar
BigOlDoints666
Rising Newcomer
2 months ago
Solved

Unknown EA account linked to Xbox

For some reason i have no idea what the ea account linked to my xbox account is and its preventing me from linking my accounts. I cant seem to find a way through xbox... so how the heck do i get ea to unlink this random account thats linked to me that i dont even have access to?

 

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  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi BigOlDoints666​,

    In order to link an Xbox account to an EA account, you need to be able to sign in to the Xbox account to complete the linking. If you don't remember doing this before when playing EA games on Xbox, it means someone had your Xbox login information and accessed it to set up that initial link. 

    Alternatively, if you're seeing an unknown EA account linked to your Xbox account, and you have played EA games from your Xbox profile before, you may be dealing with a compromised EA account. In this case, try to recover the EA account using these steps, and failing that getting in touch with our support team for more help. 

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi BigOlDoints666​,

    In order to link an Xbox account to an EA account, you need to be able to sign in to the Xbox account to complete the linking. If you don't remember doing this before when playing EA games on Xbox, it means someone had your Xbox login information and accessed it to set up that initial link. 

    Alternatively, if you're seeing an unknown EA account linked to your Xbox account, and you have played EA games from your Xbox profile before, you may be dealing with a compromised EA account. In this case, try to recover the EA account using these steps, and failing that getting in touch with our support team for more help. 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi BigOlDoints666​, popping in to see how things are going! Was the EA account compromised? Were you able to recover it?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey BigOlDoints666​,

    As we've not heard back from you in a while, we hope that means you were able to sort this. We'll close out this thread here.

    Thanks for your post, and Happy Gaming o/

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