Hi there, @AoiyasReign
That error indicates you need to change your password. Have you tried doing that at www.origin.com? However, this is going to require you have access to the account. An advisor should be able to take you through the account recovery process. To do that, open a case here. If you've been having trouble with that, make sure you're using a Chrome browser and try putting it in incognito mode.
Community ManagerHi there, @AoiyasReign
That error indicates you need to change your password. Have you tried doing that at www.origin.com? However, this is going to require you have access to the account. An advisor should be able to take you through the account recovery process. To do that, open a case here. If you've been having trouble with that, make sure you're using a Chrome browser and try putting it in incognito mode.
I tried calling, emailing chatting since your reply I've havnt gotten anything back. I don't have access to that old email to unlink my Xbox. Basically what I need is to change the email associated with my origin/EA account.
Community ManagerCould you try the callback option instead of chat? You can most likely get someone on the phone pretty quickly to help with this.
Thank you very much I was able to get into my old ea account.
Community ManagerGreat! Glad to hear it. If you have any other issues, just let us know. Have fun 🙂
Community ManagerIf the callback option is available in your region, it will be available during one of the final steps when creating a case.
EA_Aljo could you post the link for this for me, old ones dont seem to work
im having the same issue
Community ManagerHey folks,
This thread is 5 years old, so I'm locking it to prevent necro-posting as per our forum rules. If you need help, don't hesitate to either jump on a newer thread, or make your own.
