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proxybytes's avatar
proxybytes
Seasoned Newcomer
3 months ago
Solved

Unlinking EA account I did not create from my PSN.

I have been going in circles trying to unlink an old EA account that I believe my friend created probably over a decade ago on my PSN.  I am unable to verify the account because it was never mine to begin with and therefore I am completely locked out of playing BF6.

Wondering if anyone has had any success with this. The live chat has been completely useless.  

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  • EA_Aljo's avatar
    EA_Aljo
    3 months ago

    If the issue is that you can't pass ownership verification, unfortunately, there's nothing we can do. We can't give access to accounts without verifying ownership. The best I can advise is to contact an advisor again and try to recall the answers to those questions.

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. I'm sorry to say, only an advisor can help with this if you can pass account ownership verification. A case can be opened by using the 'Contact us' button at the bottom of this page.

  • proxybytes's avatar
    proxybytes
    Seasoned Newcomer
    3 months ago

    Hi Aljo,

    I have tried talking with the advisors numerous times and it has been of no help.  There has to be some other way to figure this out right?  I can verify my Playstation Network Account ownership etc.  I just have no way of verifying a decades old EA account that I believe my friend created.  This has left me locked out of playing Battlefield completely. 

  • proxybytes's avatar
    proxybytes
    Seasoned Newcomer
    3 months ago

    Every time I talk to one of the advisors they provide almost zero help.  There has to be a solution for this.  At this point its borderline anti-consumer practices as I have no way of playing the game. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    If the issue is that you can't pass ownership verification, unfortunately, there's nothing we can do. We can't give access to accounts without verifying ownership. The best I can advise is to contact an advisor again and try to recall the answers to those questions.

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