After reading i believe you last update, I did find the competitive advantage penalty show up when I had a different case I initially created while it wasn't visible in penalties. I learned from your experience and closed the case that was not tied directly to appealing the penalty to avoid confusion. This morning it changed from new to transferred. I have not got any emails through this process so I'd assume those are just newsletters you subscribed to. I sure hope this "gameplay enhancement" BS gets sorted. The only hunch I have is G-Hub and in my appeal explained that my G600 mouse has 3 resting finger buttons. I used G-Hub to make my new ring finger button ] to get around some games keymapping limitations. I then change ] to grenade key in the game. I was popping lots of smokes right before my ban since I was rushing in with a sledgehammer to get tags.
Does your penalty still show up despite closing the case?
I closed the login issue ticket I greated as a guest using my EA email. It was a work around to at least get one created. After I seen the penalty show up I closed that one and opened an appeal for the penalty to avoid confusion.
