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Bad_tid's avatar
Bad_tid
Newcomer
1 day ago

Verification code bug

Hello i'm trying to update my EA email since my old one is rarely used, but I never get the verification code. I've tried everything, and I definitely have access to the email i want to change. Even ...
account info
login issue
EA_LunardustCat's avatar
EA_LunardustCat
Icon for Community Manager rankCommunity Manager
1 day ago

If you’re not receiving the verification code by email, please try resending it first.

If it still doesn’t come through, please make sure that:

  • your inbox isn’t full
  • you’ve checked your spam or junk folder
  • neither you nor your email provider has blocked EA emails
  • you’re signed in to the correct EA Account

You can also add [email protected] to your safe senders list. If you have a previous email from [email protected], try opening it and allowing images to be displayed, then request the verification code again.

If you’re still unable to receive the code after trying these steps, you may need to reach out to EA Help so an Advisor can assist you further with the account.

You can scroll down to the bottom of the EA Help page and select Contact Us to get started.

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