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Fat00m1239's avatar
Fat00m1239
Rising Newcomer
1 month ago
Solved

Verification Code won't send

I'm unable to receive EA verification codes on my Yahoo email. I've checked spam, waited, and tried multiple times. I'm on PC and can't sign into my Sims 4 account. Please help verify my account or c...
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  • EA_Lanna's avatar
    EA_Lanna
    29 days ago

    Hi Fat00m1239​, 

    I wanted to check in and see if you were able to get your verification code through.

    If not, you will need to contact our support team directly, as we can't make account changes such as updating your email or disabling your security codes through the forums. These changes require account verification, and our support team is equipped to run those checks. 

    To reach them, open this guide and scroll to the bottom. Click on the 'Contact us' button, and it will ask you to fill out a help ticket before submitting. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
29 days ago

Hi Fat00m1239​, 

I wanted to check in and see if you were able to get your verification code through.

If not, you will need to contact our support team directly, as we can't make account changes such as updating your email or disabling your security codes through the forums. These changes require account verification, and our support team is equipped to run those checks. 

To reach them, open this guide and scroll to the bottom. Click on the 'Contact us' button, and it will ask you to fill out a help ticket before submitting. 

- EA_Lanna

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