Forum Discussion

IvanTheLucas's avatar
IvanTheLucas
Rising Newcomer
6 months ago

We were unable to verify your credit or debit card.

I've always used my cards for all EA purchases, and it's always worked. Until now, this error keeps appearing after more than 30 different attempts. I've tried adding my cards, PayPal, and everything. Even though I'm sure there's no problem with the cards, EA won't let me add payment methods or make any purchases. When I contacted support, they couldn't help me. I'd like them to unblock my purchases.

No one gives me a deadline or a solution that works.

account info

5 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey IvanTheLucas​ did you get this sorted or is it still an issue?

    Based on the error message you received it looks like it may be on the bank or card issuer side. Have you spoken with them about this?

    Darko

  • Lightoku1's avatar
    Lightoku1
    Seasoned Newcomer
    6 months ago

    Aynı sorun bende de var. Bankamı aradım kartlarımda sorun yok dediler.

  • Saturday84's avatar
    Saturday84
    Newcomer
    5 months ago

    I am also having this issue, Already used 2 of my credit card. this is on EA's not us customers.

Recent Discussions