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Sistine-lgOYaDb's avatar
Sistine-lgOYaDb
New Novice
7 days ago

Webform Glitch

Dear EA

I submit an appeal about Battlefield1, but it seems like get a glitch that the post said pending now.

It's actually closed, but i can't resume and submit another appeal again. I've been struggling with this for over a month now

Hope customer service could help me for solve this problem. Thank you very much.

 

4 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Sorry to hear that. In this case, please reach out directly to the EA Help team so they can review your account and provide you with an update. 

  • Sistine-lgOYaDb's avatar
    Sistine-lgOYaDb
    New Novice
    2 days ago

    no, there's no any reply on my email, so as my appeal too.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there, I'm really sorry to hear that. 

    For appeals that have already been closed, you should have received a reply via email. Have you checked your inbox/spam folders to see if you received a response from the Terms of Service team?

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