What a total joke is this contact option

I've been trying to update my email address on my EA account for the past two months, but I keep running into the same error: "Something went wrong. Try again later." i've attempted to reach out to EA Support multiple times through the live chat, but the experience has been extremely frustrating. The Submit button on the support form often doesn't work, and when it finally does, im told that no one can assist me with this issue.