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iwobix's avatar
iwobix
Newcomer
2 months ago

What a total joke is this contact option

I've been trying to update my email address on my EA account for the past two months, but I keep running into the same error: "Something went wrong. Try again later." i've attempted to reach out to EA Support multiple times through the live chat, but the experience has been extremely frustrating. The Submit button on the support form often doesn't work, and when it finally does, im told that no one can assist me with this issue.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, I'm really sorry to hear that you're having problems contacting support. May I ask which topic you are selecting when filling out the form? Usually, selecting the option "Update EA Account" gives you the option to start a chat. 

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