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5weetyPepper's avatar
5weetyPepper
4 days ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
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ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    2 days ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
4 days ago

Hey there, you can find the live chat by clicking on this link: https://help.ea.com/en/ea-account/, scroll down to the bottom of the page and click on "Contact Us". 

On the next page, fill in the form and select the following topic: Update EA Account

That should give you the option to start a chat. 

Let me know if you have any questions. 

  • EthanHam123's avatar
    EthanHam123
    Newcomer
    4 days ago

    It won’t let me submit my request 

  • adeftfan's avatar
    adeftfan
    Seasoned Newcomer
    3 days ago

    I was only given the option to email, live chat appears to be currently not available. 

  • Jaakushishin's avatar
    Jaakushishin
    Newcomer
    3 days ago

    EA_cuervo​ I am also locked out of my account and need to update the Email since Google disabled mine a couple years back with no access/no recovery.  I can't find the chat anywhere and also please have IT fix the drop downs to add STUFF FOR US TO PUT IN GAME OR PRODUCT.. Ticket system is flawed, I'm sure you know this. 

    I'm still able to log in through the connected Playstation account but I can not verify since I have no access to previous email account. 

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