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Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.
- Friction_SHAH4 days agoSeasoned Newcomer
Hey guys this is SICARI_SHAH , whatever 5weetyPepper is saying is CORRECT , today is 10-11(nov)-2025 and time is 14:05 (2:05 p.m) writing the solution . I have pasted the CONVERSATION in pdf file that i had with one of EA team member who helped me in this . My issue was ¨ACCOUNT HACKED ,FALSE BAN , ACCOUNT DISSABLED , AND UNKNOWN STEAM ACCOUNT LINKED TO MY EA ACCOUNT ¨
Part 1Final part
Lets go step by step ,
1- Use OPERA browser , why ?? Because it has free VPN , and choose from the VPNs ¨AMERICAS¨ . As 5weetyPepper said .
2- Then to talk to an advisor as the COMMUNITY MANAGER EA_cuervo said , select ¨Update EA Account¨, and write your problem and then click submit .
NOTE : For me the option ¨Update EA Account¨ didnt work as i clicked SUBMIT and scrolled down. So it was giving me an option to change topic , so i clicked it and changed that to something else . So if one option doesnt gives you ADVISOR OPTION , keep changing the TOPIC .
3- Once you get the right topic , you will be able to see LIVE CHAT SUPPORT WITH AN ADVISOR . Click that and in few seconds an advisor will send you the message asking your name . THE END
For the past 4 months , my account was falsely banned . My every other social media and accounts were hacked . I had every proof to provide EA team . But today as 10-11-2025 , the steam account is UNLINKED , my EA account is secure and iam so happy to get my things back . IAM VERY GRATEFUL TO EA FOR SUCH SUPPORT , HELP , THEIR TIME . However , the road was rough and hard , but at last , i have secured my account . Thanks to 5weetyPepper EA_cuervo , OINAM and JAN R.
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