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5weetyPepper's avatar
5weetyPepper
4 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
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ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    4 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

ITzJosh1995's avatar
ITzJosh1995
Rising Newcomer
2 months ago

EA_cuervo​ 

i have just submitted an issue with my FC26 ultimate team and I need assistance as I have some sort of bug on my ultimate team however I have no live chat shown when I scroll down?

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 months ago

ITzJosh1995​ depending on the topic selected, you might not get the option to start a chat. Usually, if you select "Update EA account" in the help topic, you get the chat option.

  • Latul007's avatar
    Latul007
    Seasoned Traveler
    19 days ago

    EA_cuervo​ 

    I just selected the topic "Update EA account" and I don't have an option for live chat.
    I am in Canada. No VPN in the US but when I create a ticket, I have been asked to live chat but I cannot.

    Thank you, 

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      17 days ago

      Latul007​ I'm sorry to hear you can't start a chat. What options are you given after filling out the form? 

      • Latul007's avatar
        Latul007
        Seasoned Traveler
        16 days ago

        EA_cuervo​ 

        After filling out the form, I don’t get any live chat option.
        The only method they mention in replies is to continue via live chat, but that option never appears for me here in Canada.
        No matter the topic, or if I create a new case or reply to an existing one, I always get told to use live chat which is unavailable to me.

        I have no other way to reach support or escalate my issue.
        Could you please advise what options I have outside of live chat?

        Thank you,

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      15 days ago

      Could you please try creating a ticket while using your browser in Incognito mode and being logged out of the website?

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