Forum Discussion

5weetyPepper's avatar
5weetyPepper
4 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
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ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    4 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
4 months ago

Hey there, you can find the live chat by clicking on this link: https://help.ea.com/en/ea-account/, scroll down to the bottom of the page and click on "Contact Us". 

On the next page, fill in the form and select the following topic: Update EA Account

That should give you the option to start a chat. 

Let me know if you have any questions. 

Black_Shark23's avatar
Black_Shark23
Newcomer
2 months ago

Hey man, I am trying to get some help on a pre-order that never gave me my rewards. I have tried everything with the option you gave but the website keeps telling me its not supported. Anyway you can help me?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    31 days ago

    Black_Shark23​ Unfortunately, I wouldn't be able to assist you with missing content here in the forums. What topic are you selecting when trying to create a ticket?

    • TUBBYSEASTAR's avatar
      TUBBYSEASTAR
      Seasoned Scout
      20 days ago

      EA_cuervo​ Go to my thread and post a solution for that one. Battlefield 6 has been unplayable for a large number of players for over 2 weeks, and you're over on this thread? Is EA actively ignoring the issue I am having? Please respond and make your way over to my forum post. 

    • AyomideFaj1's avatar
      AyomideFaj1
      Newcomer
      5 days ago

      Good Day, 

      please I am looking to get in contact with support via live chat & I tried what you had instructed earlier in the thread but I couldn’t find “Update EA Account “. 

      I am hoping to chat with a live agent and for full context, I am on mobile web. 

      please help. Thank you 

      • Friction_SHAH's avatar
        Friction_SHAH
        New Novice
        2 days ago

        Hi AyomideFaj1​ , 

        4 days ago , i posted the complete GUIDE on how to approach the LIVE CHAT SUPPORT , you must see that . 
        You said , you couldnt find “Update EA Account “ . No problem , thats fine , choose other options until the LIVE CHAT SUPPORT option becomes visible .

        Check my complete reply that i did to a player 5weetyPepper.

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