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5weetyPepper's avatar
5weetyPepper
4 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
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ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    4 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 months ago

Latul007​ I just went through the contact flow while logged out and it gave me the chat option; 


At which stage are you forced to log in? Would you mind sharing a screenshot of that?

Latul007's avatar
Latul007
New Scout
2 months ago

Hi EA_cuervo​ 

Right after submitting the form, I don’t get any option (see the photo). I’m not logged in, and I’m in Canada. I tried both in French and in English — same result.  

Also, when someone replies, I receive the previous messages by email.

Thank you.

 

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