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5weetyPepper's avatar
5weetyPepper
Traveler
9 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
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ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    9 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
9 months ago

Hey there, you can find the live chat by clicking on this link: https://help.ea.com/en/ea-account/, scroll down to the bottom of the page and click on "Contact Us". 

On the next page, fill in the form and select the following topic: Update EA Account

That should give you the option to start a chat. 

Let me know if you have any questions. 

Coach_Sully_15's avatar
Coach_Sully_15
Rising Newcomer
5 months ago

I used that link and it keeps giving me an error when it asks what platform I'm using. I'm on a windows computer and no platforms show up. It's a garbage system - I have to type in exactly what they want to see and it doesn't let me input anything. Help please. 

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