Where/How do i answer EA support e-mails ?
I made a case in EA help and they answered in e-mail form, but they needed my replies. Problem is their e-mail is a no-reply one and they left no other contact method.
Forum Discussion
3 Replies
EA_AljoCommunity Manager
Hey there. You should be able to view your cases at help.ea.com and respond there.
There is no response options, only close case or resume case. And in "resume case" option even if i write something in descriptions box after that it says that "This issue isn't supported by advisors" and my case never gets renewed.
- EA_Aljo
Try creating a new case to let them know you can't respond. They may be able to update your existing case. We're currently looking into reports of various issues with the new help site.
