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fvevrrxk3pj0's avatar
fvevrrxk3pj0
Seasoned Newcomer
7 months ago

Where/How do i answer EA support e-mails ?

I made a case in EA help and they answered in e-mail form, but they needed my replies. Problem is their e-mail is a no-reply one and they left no other contact method. 
ea help
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
7 months ago

Hey there. You should be able to view your cases at help.ea.com and respond there.

fvevrrxk3pj0's avatar
fvevrrxk3pj0
Seasoned Newcomer
7 months ago

There is no response options, only close case or resume case. And in "resume case" option even if i write something in descriptions box after that it says that "This issue isn't supported by advisors" and my case never gets renewed.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Try creating a new case to let them know you can't respond. They may be able to update your existing case. We're currently looking into reports of various issues with the new help site.

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