Xbox Account already linked to a disabled EA account

Question

I recently got games pass and need to link my xbox account to my current EA account. The problem is when I try to do this EA tells me the xbox account is already linked to an "to your EA Account for 0f*****@disabled.ea.com". So how am I suppose to unlink it from that account if it is disabled and can't be signed into?

I have tried multiple support tickets and they have all been closed with no replies or resolutions from support. I also cannot seem to open a chat - always seeing a screen saying advisors dont support this issue.

So as it stands, my xbox account cannot be used with EA as it is linked to another EA account that doesn't exist. Any help would be appreciated!

ea_cuervo · Answer

Hey there, I'm sorry to hear about your experience. To re-enable an account, you can try resetting the password for that account. If resetting the password doesn't work, or if you don't remember the email address that was previously used on that account, you will need to contact EA Help for further assistance.&nbsp;
As you mentioned, you cannot start a chat. When filling out the form, please try to select the option "Update EA Account" in the topic section. Let us know if you have any further questions.&nbsp;&nbsp;

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Xbox Account already linked to a disabled EA account

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