Ok so basically I got a new Xbox today and I have a new account and everything and I already had an Xbox account linked to EA I didn’t know about and I unlinked it and now it won’t let me link the new one and the gamer tag of the one I unlinked is SteelSpore59658 and I was wondering if you guys can like get rid of it so I can add my new account.
Community ManagerHi Espn_Bash,
I was wondering if you guys can like get rid of it so I can add my new account.
No, we aren't able to erase the link.
it won’t let me link the new one
The reason it won't is because the EA account had an Xbox gamertag linked in the past. If an EA account had one linked in the past it can't link to a new one linked, even if the older Gamertag has since been removed. Our EA help guide here shares a bit more on that:
When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.
You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.
That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.
Thanks,
- EA_Lanna
Hello Espn_Bash,
Check out the following article, it will provide you with all the information you need.
