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Elyx3leven's avatar
Elyx3leven
Rising Newcomer
21 days ago
Solved

Two Factor Authenticator Email Missing

Hi,

so ive been trying to sign into my EA account on my pc but everytime I try to log in, it says it will send a verification code to my email but it never does, but all my other emails are fine. Ive gone through the usual storage, internet, spam folder things but nothing is working. 

Ive spent alot of time and money on this account so I really want it back, if anyone has any ideas or if theres a way for me to contact EA directly id love any ideas

Thanks,

account info
account linking
ea help

3 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hi Elyx3leven​,

    Thanks for checking the basics. If the email side of things checks out and the EA email address hasn't been blocked, try to use your backup codes for now, and reset where your codes are being sent to. 

    - EA_Lanna

  • Elyx3leven's avatar
    Elyx3leven
    Rising Newcomer
    20 days ago

    Hi EA_Lanna​ 

    Tried that but cant find the codes.

    Would it be possible to have my 2FA turned off briefly so that I can just log in with my passcode and then re-turn it back on once I reset my email? 

    Thanks

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi Elyx3leven​,

    Our support team could help you disable the TFA after verifying you're the account owner. To reach them, open up this Help article, scroll to the bottom, and click 'Contact Us'. 

    - EA_Lanna

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