XBox Pass EA App Issues, Now Two Usernames?

Hi there, 

It seems that your trying to link and Xbox account that is already linked to a different EA account. For assistance in making account changes, you will need to contact EA Help Support. I will leave instructions below on how to reach out to chat support, if you have any further questions, please let us know.

How to chat with EA Help

1. Log in to your EA Account.
2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
3. Select Chat with us or Start chat.
4. Fill in the contact form with your:
   • first name
   • last name
   • e-mail
   • platform
   • subject (a short description of your issue)
   • attachments (e.g. screenshots, documents, links).
5. Select Send.
6. A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

How to get help with your EA Account