erro online need for speed payback

olá, estou a tentar jogar online no meu need for speed payback deluxe edition mas o mesmo nao permite, diz que tenho de estar logado na minha conta EA, já troquei a password da conta, a playstation esta vinculada, tenho internet, e no entanto diz sempre a mesma coisa..

"you need to be signed into your EA Account to acess the online features of this game. Please check your internet connection.

See ea,com/unable-to-connect for additional information"