Game is Freezing and i cant play since 18th pls HELP

Good afternoon, I'm playing on my PC (on steam) and when I log in, anywhere, after 2-3 minutes the game completely freezes and I have to turn it off with the computer button.

I have the image and everything, but it won't let me do anything! Doesn´t show any error or message it just freeze.

I'll send the dxdiag file attached!

Please solve the problem because I can't use the product I purchased.

What I've already done to try to solve the problem:

Verify the integrity of the installed files

Reinstall and update the anti-cheat and run the game as an administrator

Update graphics drivers and Windows

Clear cache

Reinstall the game and Steam

Run Steam and the game as an administrator

Allow ea anticheat on firewall

Nothing solved the problem.

I also don't have the EA FC points from the Ultimate version, but that's a problem to solve later. First, I want to play the game I paid for.

Hope you fix this fast. Thank you.