Forum Discussion

SAM_KIM25's avatar
SAM_KIM25
New Novice
2 days ago

Account cannot be found

Account cannot be found
You need to find your ID to unlink your Steam account.

But I keep sending it to the email I used before, but I still don't receive the code number.

So, I am unable to find my account or cancel my existing linked account.

Even when contacting the real-time support team, the website always resets, and when contacting an agent via email, support is unavailable or the initial website is taken.

Then, when you click Connect to a Live Advisor, the screen displays: "This issue isn't supported by advisors.
Check out our help resources below or visit the EA Forums to get help from the community."


"I posted the same thing before but didn't get a reply.

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rank
Community Manager
4 days ago
Hey SAM_KIM25​,

Unfortuantely we can't help you find your account here on the forums, but if you reach out to our live support team they'll be able to take a look for you."

 

Please provide an email address where I can exchange solutions or a proper way to get real-time advice.

I can't afford to waste time finding and unlinking accounts.

I've wasted three weeks on this issue.

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    You say that you posted the same thing before SAM_KIM25​ but never got a reply right before posting a response you got from another CM.

    If you are unable to locate the linked account then we cannot help on the forums or provide any more info as to the account in question.

    Darko

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!2,594 PostsLatest Activity: 40 minutes ago