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lllegalSpecOps's avatar
5 years ago
Solved

Crashing on initial load - Console

Just downloaded the game on Xbox one and when I hit A to initialize the game it crashes at step 6 of 11 every time. Cleared my cache and uninstalled and reinstalled already not sure what else to try. My friends are playing it just fine only difference is someone bought the game for me as a gift and my buddies bought it themselves.

(Changed the thread title to reflect the platform) - Atic 

  • cofmann's avatar
    cofmann
    5 years ago

    Hey everyone, 

    Update: 


    We are investigating the issue and the temas needs some more information from you. 

    • What Gamertag do you have? 
    • What platform are you on? 
    • How many do you have on your friends list?

    Thanks! 

    Edit: Accepting this a solution highlight that we are investigating the issue.

    /Atic 

125 Replies

  • badooshe's avatar
    badooshe
    5 years ago
    @antwon549 I found a solution that worked for me. Go to Manage Game & Add-ons> Then Clear you saved date. Worked like a charm for me.
  • I was having trouble for about a week. I tried everything from deleting friends to deleting and re-installing the game, and almost everything mentioned with no success. I also tried to delete the save file alone and that didn't work. I was attempting to troubleshoot and got it to work by doing the following (I have no idea which of these steps actually worked, but I'll list them all just in case they can help someone):

    !. Delete game save file on your console.

    2. Make sure you are no set as "show offline" (not likely the issue, but just in case), make sure it shows you are actually online on the console.

    3. Go to system settings and date/time (for the PS4 version) and make sure the box is checked that says set date/time automatically, and then click set automatically via internet.

    4. Run a network connection test in the settings.

    I'm not sure why any of this worked, but I've been checking every day all week and these steps were the only thing I could do to get it to work. I think the date and time on the console was the problem for me, even though it was set correctly. Regardless, I have it running now and it is working fine, despite it not even working an hour ago when I last tried several times. 

    EDIT: Can confirm, the game wouldn't allow me to connect due to my date/time settings. Went into settings, changed the date and time info so that it was wrong and couldn't connect. Changed it back and got an instant connection.

  • @EA_Atic 

    My gamer tag is for ea is brendlton but my Xbox gamer tag is BAC SNIPER DOG I’m currently playing on Xbox one I have two friends one is pc one is Xbox and I cannot load into the game as many people before me said just can’t get the game to finish losing without the crash I just got the game and can’t play I’m upset please fix or help thank you 

  • cofmann's avatar
    cofmann
    Icon for DICE Team rankDICE Team
    5 years ago
    @Brendlton did you take a look on what other players above you recommend and worked for them.

    /Atic

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