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TomTheGlowolf's avatar
3 years ago
Solved

Crossplay not working between PS and Xbox

During our Trial... Me and a buddy are on Xbox and our third buddy is on Playstation. When we accept invites or he accepts our invites it just shows error code: 655364. There is no other information on this error code. We would love to play together!

  • @EA_David It seems the issue was the versions were not the same and the xbox update today fixed it. I am now able to play with my Playstation friend! :D

8 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago

    Thanks for the posts. 

    @TomTheGlowolf  Would I be correct to assume you can match and play with your Xbox friend without issue? If you check the settings > General > online I assume everything relevant is enabled?
    Can I check that everything is enabled on the Xbox side of things? This article will show you where to look.

    Also can I check if anyone involved would have a child account?

    @Hammerheadgtv Can I check which exact issue you're having too? Are you using an Xbox account trying to partner with a PS account too, or is there some other crossplay setup?

  • We're having the same issue. This is Xbox (my friend) to PC via EA app (myself). I have read the issue may be caused by a version difference. Xbox seems to be on v1.0.1 and PC/PS5 seem to be on V1.0.2. Can you confirm if that's the case and if it will be fixed for launch? We've wasted most of the free trial trying to connect to each other.

  • @EA_David I can confirm our privacy settings allow multiplayer and crossplay, and playing with another Xbox player was without issue.

    However @LycanOllie may have a point as when I turned on my console it was given an update. I did attempt the trial on a pc version and it worked between PC and Playstation.

    My PC says Ver.01.00.02 and my Series X says Ver.1.0.2 currently. I have yet to test if it works now with my Playstation buddy
  • @EA_David I'm on the PS5 and my buddy's on the Xbox Series X. When one of us invites the other we get the same error code
  • @EA_David It seems the issue was the versions were not the same and the xbox update today fixed it. I am now able to play with my Playstation friend! :D
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @TomTheGlowolf Thanks for the confirmation, I came in this morning to a similar update from my contacts, the issue causing this should be fixed now.
    @Hammerheadgtv, if you still encounter this can you check for updates on the PS side then try again?
  • I can’t play with my friend on PlayStation and I’m on Xbox series X I’ve tried to change my parental controls but that didn’t work. I tried to turn on crash play that didn’t work so I’m all out of ideas every time I try to add my friend on PlayStation. It says can’t send friend request right now try again. so I’m coming here for help please I’m begging ya

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