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SIR1U5's avatar
SIR1U5
3 years ago
Solved

EA Play is asking me to "Join EA Play" when I already am a member

"Join EA Play" EA Play is asking me to "Join EA Play" when I already am a member and have it on steam its even in my purchase history that it should still be active until the 23 of March, if this ...
wild hearts
  • SIR1U5's avatar
    SIR1U5
    3 years ago

    well I guess thats where the problem is as when you launch it on steam it opens EA play and runs it through there... the issue before happened that it would not launch and say there was an error and the game could not launch.. as I said.. the solution mentioned here for other users was to uninstall it from steam and install it from EA Play... how can I do that when EA play thinks I am not an EA play basic plan user who is using the trial version of the game? 

    Luckily it went back to working after I reinstalled it on steam. but still its kinda silly that both EA play and steam are on PC so shouldn't being subscribed to one reflect the same in the other? Or are you expecting people to have 2 subscriptions on the same system? 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @SIR1U5 To confirm when you say EA Play is asking you to join "EA Play", Are you getting this message in Steam or the EA App client? 

The EA Play subscription is platform specific so if you are subscribed on Steam you won't be subscribed in the EA app (or on platforms like Xbox and Playstation). So if you are playing Wild Hearts from EA Play on Steam we would want to launch the game from there and check if this continues. 

SIR1U5's avatar
SIR1U5
3 years ago

well I guess thats where the problem is as when you launch it on steam it opens EA play and runs it through there... the issue before happened that it would not launch and say there was an error and the game could not launch.. as I said.. the solution mentioned here for other users was to uninstall it from steam and install it from EA Play... how can I do that when EA play thinks I am not an EA play basic plan user who is using the trial version of the game? 

Luckily it went back to working after I reinstalled it on steam. but still its kinda silly that both EA play and steam are on PC so shouldn't being subscribed to one reflect the same in the other? Or are you expecting people to have 2 subscriptions on the same system? 

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