Forum Discussion

2 years ago

Solved

Error code 14 wild hearts

Played the game the last week. Everything is fine, but today I loaded up and was told my dlc was no longer valid? Deleting it all and when I check the add on list in game it gives me error code 14 and no info past that. Any help? Playing on ps5, and checked my BF2042 on xbox and it was fine.

wild hearts

BreakevenChris
2 years ago
Seems like the cache was the issue? Started today and have my stuff again.

3 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hi @BreakevenChris

Can we try the following steps?

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

Verify you signed into your PSN account

Check for updates

Restore Licence

Try the steps in our Connection and Advance Connection Guides

Open your PS5 NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
BreakevenChris
2 years ago
Seems like the cache was the issue? Started today and have my stuff again.
EA_Illium
EA Staff (Retired)
2 years ago
Hi @BreakevenChris, Good to hear!

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Error code 14 wild hearts

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