Forum Discussion

lhvnky2hg9t2's avatar
2 years ago
Solved

Fully delete player history

How do I fully delete the progress on It Takes Two (digital copy on an Xbox Series X). When I delete the user data from manage game in Xbox, it always comes back.

(Have deleted the game and reinstalled, same issue)

  • EA_Illium's avatar
    EA_Illium
    2 years ago
    Hi @lhvnky2hg9t2, When you go to "Manage Game and Add-ons" select "Saved Data".

    You should see your gamertag listed, hover over it and press start (3-lined button) > select "Delete Saved data"

7 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @lhvnky2hg9t2 Which option do you select when deleting your saves? I believe you should still have 3 options. 

    Delete from console removes the local copy of this save. You can get it from the cloud the next time you play. 

    Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. 

    Cancel leaves your data intact. 

  • Only gives me the console option - how do I delete it from everywhere?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @lhvnky2hg9t2, When you go to "Manage Game and Add-ons" select "Saved Data".

    You should see your gamertag listed, hover over it and press start (3-lined button) > select "Delete Saved data"

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @lhvnky2hg9t2, To confirm once you select that option, do you not get another for from everywhere?

    If not we might want to reach out to Xbox support for additional assistance deleting cloud saves.

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