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my26fuxlk2y1's avatar
4 years ago
Solved

Game crashes at white screen after unreal engine logo

So, the three red screens pass 1.Ea orginals  2. Hazel light  3. Unreal Engine
and after there should be a white screen with it takes two written on it but instead, it closes to desktop with no error message.

My computer specs is: i7-7700
                                         16gigs of ram
                                         gtx 1070 8gig
                                         some kind of ssd (tested on multiple ssds)

the only reason why I know there should be a white screen with "it takes two" written on it is that it doesn't crash when it's minimized and with the small window on the bottom of windows, it can run. But soon as I hit the minimized windows and bring it to the front, it auto close to desktop.


Any suggestions on what may be the problem?
I tried doing all sorts of stuff but no luck.

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @my26fuxlk2y1 Can you try going through the following steps and check if this continues?

    • Try these steps to make sure there aren't any other programs that may be preventing the game from properly saving 
    • Disable Origin in-game overlay and any other running overlays 
    • Repair via the Origin client 
    • Clear Origin Cache  

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