Game hard restarting my PC
Hi, I'm having an issue where in certain parts of the game, my PC hard reboots (as if someone had pressed the reset button). This is making it impossible for me and my friend to progress in the game.
The places where this happens for me:
- When you first meet the vacuum cleaner and it coughs up dust on you - happened roughly 3-4x while we were trying to resolve it
- The area with three switchable fans, as soon as I reach the third fan - happened 2x, but got past it without a restart once
- During the cutscene for the vacuum boss fight - happened once, stopped playing after this
(images from a YouTube video I found)
What I've tried:
- Upgrading video drivers
- Removing my CPU overclock
- Reducing graphics settings - this is the only thing that seems to have made any sort of difference
I suspect that it has something to do with the particles in the scene as the scenes this happens in appear to be pretty particle-heavy and the only thing that helped was reducing the game's graphics settings. It did not fix the issue, however. It simply pushed it to a slightly later part of the game (as seen above).
My specs:
CPU: Intel I7-6700k @ 4.40GHz
GPU: ASUS Strix OC RTX 2080 Ti
RAM: HyperX Fury 32GB DDR4 @ 2433 MHz
SSD: Samsung 960 EVO NVMe M.2 500GB
Is anyone else having this problem? We'd love to be able to play this game, but this issue is making it impossible.
- @EA_Illium Thanks for looking into it. I used the same rig, both on Windows and Linux and got the same reset.
Good news is that I upgraded my CPU to an AMD 5900X which fixed the issue and I was able to finish the game without problems. So it must have had something to do with running the game with my specific hardware configuration.
