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yanyanniiee's avatar
4 years ago
Solved

it says the platform client overlay is not enabled but it is

I've done various fixes accdg to google but nothing worked. Origin in-game overlay is on yet it still says it's not enabled PLS HELP

18 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @yanyanniiee You can try to either temporarily disable it, or add Origin and ITT to a whitelist for the antivirus to not block/control. If you continue running into issues, put your device in a clean boot (where only windows services run) to see if it happens there as well.
  • EmilyBlueJaye's avatar
    EmilyBlueJaye
    Seasoned Hotshot
    4 years ago

    I was having the same issue. I had to manually add Origin to my Win 10 firewall/antivirus. Here's what I did:

    Right click on Origin desktop icon and select "open file location." Take note of this location.

    In windows taskbar type "allow an app through windows firewall."

    Select the button "change settings" if you're not admin. Then select "allow another app."

    Use the "browse" button to find the location of Origin mentioned above.

    For me it was C:\Program Files (X86)\Origin\Origin(.exe)

    Hit the "Open" button then the "add" button.

    Make sure to select "private" and "public."

    Restart your computer.

    It's worth noting this originally happened because I was experiencing graphics flickering issues (AMD 6800 series) and tried to force it to restart with DX12. You cannot have anything in the "advanced launch options" in Origin or it won't allow the overlay to start correctly. At least as of this writing.

  • @EA_Illium hi! I couldn't default ITT to run as admin because when I click properties there is no Compatibility tab. However, I followed all the other instructions yet it still doesn't work.

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