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18 Replies
- @EA_Illium you mean launching the game while the anti-virus is off?
- EA_Illium4 years ago
EA Staff (Retired)
@yanyanniiee You can try to either temporarily disable it, or add Origin and ITT to a whitelist for the antivirus to not block/control. If you continue running into issues, put your device in a clean boot (where only windows services run) to see if it happens there as well. - @EA_Illium I tried doing both, nothing worked. What else can I do? I don't want my money to go to waste.
- EA_Illium4 years ago
EA Staff (Retired)
Hi @yanyanniiee Thanks for trying those steps, let me know if the following helps us get past this issue:
- Default Origin and ITT to run as admin in Compatibility settings
- Turn off UAC Controls
- Clear Origin Cache
- Run a Repair on ITT
- EmilyBlueJaye4 years agoSeasoned Hotshot
I was having the same issue. I had to manually add Origin to my Win 10 firewall/antivirus. Here's what I did:
Right click on Origin desktop icon and select "open file location." Take note of this location.In windows taskbar type "allow an app through windows firewall."
Select the button "change settings" if you're not admin. Then select "allow another app."
Use the "browse" button to find the location of Origin mentioned above.
For me it was C:\Program Files (X86)\Origin\Origin(.exe)
Hit the "Open" button then the "add" button.
Make sure to select "private" and "public."
Restart your computer.
It's worth noting this originally happened because I was experiencing graphics flickering issues (AMD 6800 series) and tried to force it to restart with DX12. You cannot have anything in the "advanced launch options" in Origin or it won't allow the overlay to start correctly. At least as of this writing.
- @EA_Illium hi! I couldn't default ITT to run as admin because when I click properties there is no Compatibility tab. However, I followed all the other instructions yet it still doesn't work.
- @EmilyBlueJaye I tried this but it did not work for me ☹️
- @EA_Illium Hello! I guess this worked! Thank you!
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