It takes two - other player has left the session

I have origin game and my friend player pass. Everything was alright then we played year ago but now we tried do play again and my friend have error “other player has left the session” when join game in EA app (in steam error with license- don’t know what that mean).

We already tried to clean cache, stop brandmauer, load game as admin - nothing helped.

Does anybody know what to do?